Release notes are moving! 

🚀 Click here to view the latest Ritten Release Notes

Archived Release Notes below: 

March

• 3/6
  • Front and back of insurance card can now be added directly to a payer in the client's funding information

February

•  2/24
  • New fields on the CMS-1500 allow for the editing of CPT code descriptions. This is important for certain codes, such as H0046, where the payer may request more information.
•  2/19
  • EDI files can now be uploaded right into Ritten from the ERA screen so that the ERAs do not have to be added manually while payer enrollments are being completed.
•  2/18
  • Claim-level payments and adjustments are now shown in the ERA under "Claim Details"
  • Taxonomy Code can now be added to individual users. This is important if that user is a rendering provider and the taxonomy code needs to be submitted to the insurance company.
•  2/14
  • Invoices can now be created automatically for clients every month. Under billing settings, choose the day of the month and Ritten will create and send invoices for "Client Balance Due" debit items.
  • New Adjustment warnings on an ERA. If the entire amount is adjusted off, there is now a warning before the service line is applied.
•  2/12
  • In the Encounters/Services screen in Billing, there is now a filter for "unbilled Reason"
•  2/11
  • When creating an invoice in Ritten RCM, there is an option to quickly change all outstanding amounts to the Copay amount.
  • In Ritten RCM, when you use the History tab in a claim to click on an ERA, the page will auto-scroll to the claim in question.
  • Added ability to search client roster by middle name
• 2/10 
  • Box 19 on the CMS-1500 is now editable and can be sent to the clearinghouse.
  • In Ritten RCM, ERAs will now warn you if there is a discrepancy between the allowed rate in Ritten and the allowed rate from the payer.
• 2/1
  • Unbilled Encounters - when looking at the list of encounters from the billing tab, there is a new magnifying glass next to any unbilled encounter that will open up a tool that shows the billing rules and why the encounter did not match.

Throughout January and February, there have been a multitude of improvements to speed up various screens in Ritten.

January

• 1/30
  • Organizations can now have customized Tags to help you manage them! 
  • The list of ERAs is now sortable by ERA number.
•  1/27
  • In Ritten RCM, there are new dropdowns to enable claim information to be changed quickly. For example, selecting a different Facility on the CMS-1500 will quickly change all of the fields in Box 32 at once.
  • In Ritten RCM, the encounter Creator has been added to the claim balances report. This is especially helpful for payroll or tracking reimbursements per therapist.
• 1/24
  • The layout of the Client funding information has been updated. In addition to the new styling, use the drag and drop feature to quickly reorder the funding in the client's chart.
  • Significant backend updates made to increase page load times across the app.
• 1/22
  • Ability to bulk-charge copays and a new view of all encounters. In the Billing tab, you can now see every encounter that has been created. There is information about the client, the encounter status, the CPT code, authorization, bundling, and claim status. In his tab, if you are using Ritten RCM, you can charge multiple copays at once, making it easy to collect client payments across a day or week of service. Create claims from this screen, and easily track the status of all encounters across all of your clinicians.
•  1/14
  • Added Billing Provider (CMS-1500 Box 33) as a billing rule output
• 1/10
  • Added filters to the Service Rule configurations
• 1/1
  • Update group encounter logic - when a group encounter is started from the calendar, the list of attendees will now pull from the list of people in the program at the time of the encounter rather than the time the encounter was started.

 

December

• 12/19
  • Additional filters on the Utilization review page to more easily identify Auths that will soon run out of days
  • Added new claim batch settings to dictate how services lines are grouped onto one claim (or not)
  • The order of CPT code modifiers will be preserved from the billing rule
• 12/16 
  • New Round Intervals are available for Residential! 2-hour and 3-hour intervals. 
  • 
• 12/11 
  • The service rule can now modify facilities. Facilities can be dynamically changed on a claim based on the client's program enrollment, allowing for more frequent changes. For example, certain CPT codes can use a different facility or an encounter attribute can be used to change the facility.

November

• 11/27
• Create New Orders /Edit Orders without an Encounter
  • You can now create orders or update orders without creating a new encounter. Find all orders in the Orders Tab of the Chart. 
    •  
    • 
  • Vitals and Assessments Connected to MAR Doses
    • Add Assessments and Vitals or Other Metrics to MAR orders and templates
    • Most relevant for pain medications, blood pressure medications or COWS/CIWA Action Orders
•  11/20
  • Planned Zoom Integration Improvement! Updates for secondary hosts: We recommend updating the Zoom links for your meetings to ensure they have been reset with the enhancements. 
• 11/18 
  • Set your own "Out of Range" range for vitals! 
  • Brief Client Export now includes emergency contacts! 
    • 
• 11/15
  • Ability to add modifiers and change other billing outputs based on the credential of the encounter creator
  • 
•  11/14
  • Record Efficacy for all PRN Doses and remove First Dose Response if unnecessary
  • All users to Scheduler by Role! 
    • 
    • 
• 11/13
  • AI Scribe 

    • AI Scribe is Ritten's innovative new feature designed to streamline your documentation process. With AI Scribe, you can record live sessions to generate suggested answers for Ritten forms automatically. This seamless integration ensures minimal disruption to your workflow.

    • Here’s how it works: Start recording your session, carry out your session, and when you’re done, select the forms you want populated with AI-generated answers. Later, review each suggestion and, approve them to instantly fill in the corresponding form fields. You can also review and accept all entries at once for added convenience.

    • AI Scribe is here to minimize the burden of note-taking during your sessions and accelerate the documentation process afterward—giving you more time to focus on what matters most.

• 11/11 
  • Remove Encounter Requirements when client is Absent 
    • Time and Forms are no longer required if client is marked as absent - you can still add time and forms! 

October 

• 10/30
  • New Login: Single Sign On (SSO) Option 
    • We are expanding our authentication options to include Google, Microsoft, and Yahoo. This will be available to your internal users and portal users. 
    • Important to note: Everyone must still have a Ritten password to confirm the account, so portal users have to set up their password first before authenticating with Google or another option.
    • 
• 10/29
  • Phone number extensions - available for contacts in the CRM and Organizations
    •  
  • Unscheduled Orders --> All Orders 
    • View all medication and action orders for active clients in one place. Search by client name or medication/action name. Filter to only unscheduled orders to create schedules for eRX orders. 
    • View History - This shows all orders of that medication for this client in one module. 
    • Enable a permission to acknowledge Orders - this is recommended for Director of Nursing or any nurses authorized to acknowledge order changes. 
    • 
•  10/24
  • Bulk Delete Encounter Froms! Delete any incomplete forms in the 3 dots. 

    • 

    • 
•  10/22
  • Bulk add Required Forms in encounters with one click!
    
    • 
  •  
•  10/17
  • View encounter descriptions when creating a new encounter
    • 
    • Encounter descriptions are set in the Encounter Builder under Configurations
•  10/11
  • Rich Text is supported in the Display Only Form Sections! 
    
    • Note: Old sections must be replaced by a new display-only section for Rich Text. 
    • 
  • Bulk Export Forms has a new option, Exclude Incomplete Answers. This has to be turned on by your customer success representative and is meant to be used for longer forms that you have to export consistently for insurance and the like. 
  • 
•  10/10
  • Incomplete Individual Forms Report - in More Reports
    • Export of all currently incomplete individual forms. Useful for compliance, reflects information in Open Signatures- Forms page. 
    • 
  • You can now set where replies go to all client-facing emails. 
    • You can configure what inbox (probably a scheduling inbox) these emails should go to. 
      • Found Under Clinic Setup --> General - Edit Clinic Email
    • 
•  10/04
  • Updated all emails from Ritten to No-Reply. 
    • What does this mean? 
      • Emails to your clients will now highlight that they cannot receive replies. 

September

• 09/23
  • Quickly audit which encounter types are billable but have not yet been added to the Service Rules. In configurations, under the list of encounters, there is now a flag to warn you if the encounter type is marked as billable but is not configured in any of the Service Rules.
•  09/22
  • Expand Forms to Full Screen - Arrow in the top right corner of Forms. 
  • 
  • Filter for "Former" Clients in Client Roster View - Automatically adds discharged in last 2 weeks filter for you to see most recent discharged. You must uncheck other statuses to see this default. 
  • 
• 09/18 
  • Task Notifications - automatically on 
    • Email when a new task is assigned to you by someone else
    • Email with details of changes to existing tasks you are following: Creator, Asignee or Watcher
    • To unsubscribe from emails - Open your User Page - click Notifications and toggle off
    • 
•  09/05
  • Email Notifications - Found in Configurations - Users - Edit User
    • Lead Application Submissions
    • Admissions, Transfers, and Discharges
  • 

August 

• 08/30
  • Guardian Required
    • Mark clients as requiring a guardian, set up their guardians to ensure forms are completed by the correct contacts and no signatures are missed!
• 08/19 
  • Lead Application - 
    • Publish a public application so people seeking treatment requests come in through your website
  • Copy Medications List for Lab Integration 
    • New "Copy Medication List" button that allows you to pull active medications and then paste the list from your clipboard into Order Notes
    • 

July 

• 07/31
  • Customize CRM Case Statuses
    • Go to CRM Configurations - edit, delete or create new statuses.   
    • 
• 07/30
  • Updated position of Person Seeking Treatment in CRM - Edit the person's information directly from the case!
  • 
• 07/11 
  • Unscheduled Orders - New Tab 
    • Never miss scheduling an eRX order 
    • 
• 07/05 
  • New navigation - Create Tasks from any page 
    • 

June 

• 06/21 
  • Open Forms and Orders in Compliance Update
    • View forms and orders directly in compliance page to review and sign them instead of opening in new tabs every time
    • 
    •  
    • 
• 06/18
  • ICD 10 Diagnosis Code Search
    • If you can't find a code in the diagnosis search, continue typing it in and then click Search Full ICD 10 List!
    • Note you need to type at least three letters or numbers for search to work ex. M42
    • 
    • 
  • Topaz Integration 
  • 
• 06/10
  • Updates to Rounds
    • Easily add clients to a rounds group in their new Rounds page in their client record 
    • 
    •  
    • Quick filter start rounds modal to focus on the building or program of your choice 
    • 
    •  
    • Manually create a past round as needed
    • 
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    • See client photo in log rounds page

May 

•  05/23
  • Outcome Questionnaire (OQ-45.2) (expected 05/23)
• 05/22
  • Chart Flags 
    • Client Chart Flags highlight critical information for other users to see whenever they see that client in a list or view their chart
• 
• 05/20
  • Working Hours
    • Set staff members as unavailable and see their unavailability in scheduler view and in conflicts
  • Additional Auto-scoring sections 
    • PEARLS - Pediatic ACEs and Related Life Events Screener - Child and Teen
  • Updated Scheduler 
    • Weekly calendar view, see clients and staff with unique colors to show their individual schedules
    • View conflicts for attendees when creating new events 
• 05/13
  • New Auto-scoring Section 
    • Family Assessment Device - General Function Scale
• 05/07 
  • Clinical Rounds - Use new clinical rounds feature to record and view rounds
•  05/01
  •  Client Balance  -  Update to Payments tab -

April 

•  04/19
  • Send multiple attachments to the portal from an encounter! 
  • New scoring form sections 
    • Intolerance of Uncertainty - IUS
    • Beck Anxiety Inventory - (BAI)
    • PTSD Checklist for DSM-5 (PCL-5) 
    • McLean Screening Instrument for BPD (MSI-BPD) 
• 04/16
  • Operations Dashboard 
• 04/12
  
  • New Portal Management section in client information 
  • 
• 04/05 
  • New Attendance Option - Attended - Not Billable
    • More flexible attendance options when an encounter is not billable some of the time but could be billable in other circumstances  
  • 

March

• 03/25 
  • Use last record height in biometrics. This is meant to help when you are tracking BMI and weight changes and don't need to keep checking height every time you enter height and weight. This button is also available in the Height/Weight section in a form. 
  • 
• 03/19
  • New Staff Role filter on Calendar! Filter by events relevant to certain staff roles. 
• 03/18
  • Tasks are now available on Treatment Plans!
• 03/11/24
  • Updated Signature Required Badges and surfacing Client Signature Required 
    • 
  • Export Biometrics! Export any or all biometrics from the biometrics page. No Date range will include all results.  
    • 
•  
• 03/08 
  • Improve Text - Chart Intelligence 
    • Turn Bullet points or sentence fragments into full sentences
  • 
•  
• 03/06 
  • Tasks! 
    • Create and assign tasks from the homepage or directly on a form section or field
    • Comments on tasks for easy back-and-forth communication within the context
    • 
    • 
  • Edit and Discontinue medications in a form! 
    • Instead of going to Active Schedules when you see something wrong in the medication section, edit and discontinue medications from a form! 
    • 
•  
• 03/01 
  • Estimated Discharge Date --> Est. Discharge/Transfer. The date is now colored based on the number of days remaining in the program/level of care
    • Green: 7 or more days remaining
    • Orange: 1 to 6 days remaining 
    • Red:  today or in the past (0 or less days remaining) 
    • 
  • Remove Order Signatures 
    • If you have permission to remove form signatures you now have permission to remove order signatures as needed. Note: Discontinuation signatures can be removed as well, these will not remove the original order signature and do not change the status of the order, it is still discontinued. 
  • New CRM Report - Created Cases Report 
    • For a given time period, all created cases and their current statuses
•  

February 

• 02/28 
  • Search client roster by client name, MRN, email and phone number!
  • Search contacts by name, email and phone number 
• 02/12 
  • Create Schedule button for Pharmacy orders missing a schedule in the orders list view
    • 
• 02/07 
  • Quick Chart Navigation - Maintain chart context and move between clients
  • Billing Census 
    • allows you to audit your billing, week by week, program by program, and client by client to make sure that every day of service is billed correctly 

January 

• 01/31 
  • New Workflows from Client Weekly Agenda! 
    • Add individual events, remove client from groups 
    • Add client to group events!
    • 
  • Beta Feature - Biopsychosocial Summarization (Chart Intelligence) 
    • Reach out to Customer Sucess to try out our new Chart Intelligence feature. Summarize your BPS with AI. The summary writes itself! 
• 01/30 
  • Configure Orders on To-Do List to filter to you as the ordering provider 
    • New update to Orders item, if you are an ordering provider, turn this on to see only things you ordered for your signature
    • 
• 01/25
  • New Medication Frequency - Bedtime (HS) 
  • 
• 01/18
  • Upload multiple attachments of the same type at a time from an encounter or the attachments page. 
  • 
• 01/17
  • New Homepage item - Authorizations ending soon 
    • Turn on Authorizations ending within the next 3 days for your clients in the Customize To-Do List 
  • 
  • 
• 01/12
  • Unscheduled Actions 
    • Actions that appear in all active schedules, are signed off by ordering providers but do not appear in the list of MAR doses or the Med Pass 
    • NOTE: You can change existing Action templates to chart actions
    • see Medication Updates
  • Configure default schedule times for new orders and templates - you can also update your templates
    • see Medication Updates
  • New Admit/Transfer/Discharge Icon in the Header
    • 
    • Also, Admit/Transfer/Discharge from Episodes of Care and Mobile!
  • Designate Order Providers in User Management
    • This will limit the list of available users for ordering providers upon order creation and discontinuation 
• 01/11 
  • See the order status on Orders list in Chart 
    
    • 
  • Release of Information defaults to release to AND Obtain from
  • Doses with a quantity less than 1  will default to blue and quantities greater than 1 will default to orange 
    • 
• 01/10 
  • Fee Schedules - New for Billing
    • Configure fee schedules in Ritten to assign billed and allowed amounts for different charge codes and modifiers across payers. Reach out to the customer success team to get this feature turned on! 
• 01/09 
  • Order Template Sets - read more 
    • Configure sets of templates and add them all at once with one click
  • Treatment Plan Objectives default to "In-Progress" 
• 01/05
  • Quick filters should now persist when you return to the encounters, forms, or orders list 
  • Bedboard updates 
    • New Filter by building
    • Quick filters by bed status
    • Add client to bed without navigating to the bed - click Add Client to bed at the top 
    • When a client is discharged, you will be prompted to remove them from their bed
  • Problem library templates are more easily editable
  • Recalculate Doses if refused or taken early/late - new option to check on re-calculate if all doses in a block must be taken and should be pushed into the future until all have been observed or administered 
    • 
•  01/03
  • New schedule frequency - q12h (every 12 hours) 
  • Allow logging doses when there are 0 pills (if pill count is unknown but a dose has to be logged) 
  • See the number of unsigned Med Pass items - when all are signed the 0/1 signed will disappear

December 2023

• Treatment Plan Updates 
• Medication Administration Updates