Article Overview
Whether you're newly implementing Ritten or a long-time user, there are a few ways to get help. Use whichever fits your situation.
Create a Ticket in Ritten
Click the "?" icon in the lower-left corner of your Ritten screen to open the in-app AI support hub.
From here, you can either open a ticket with a human agent or ask a question to our AI support bot first.
Create a Ticket from the Support Chat
From the home screen of the chat, you can scroll to Create a Ticket directly and choose a category: General, Dosespot, Labs, or Training Request.
Escalate via the Support Chat
Oftentimes, Ricky, our AI support bot may be able to answer your questions quickly. Select Ask a Question to get instant answers from Ricky on workflow questions.
If Ricky can't fully resolve your question, ask to be connected with a live agent. Ricky will transfer you, and our team will create a ticket and follow up.
Create a Ticket via Email
Send a message to [email protected] any time. This automatically creates a ticket, and you'll get a confirmation email with your ticket number. Our team aims to respond within 3 to 4 hours.
Tips for faster resolution:
Use a clear subject line describing your issue.
If your question relates to a specific client, claim, ERA, or other record, include the URL to that content in Ritten.
During Implementation
If you're still onboarding, our Support team works closely with your Implementation Manager and Account Manager. Any ticket that needs their input will be routed to them automatically, so you don't need to contact them separately. You can also find general product guides and release notes in our support center or at support.ritten.io, and hands-on training in the Ritten Academy.
Need Additional Support?
If you have any questions, please reach out to [email protected] or our AI Chatbot, which can be accessed by clicking on the ⍰ icon at the bottom of your navigation pane.